TESTIMONIALS

  • Thank you so much for your help in cleaning up the wet carpets. This flood could have caused a lot more damage and breakdown in service had it not been for your immediate response. It was a relief to see you arrive so quickly. We appreciate the fact that you must have dropped everything to come to our aid - great customer service!
    (Alison Farrell, Auckland Council.
    Contract commenced 2007)

  • The response to issues and the "nothing is too much trouble" attitude of the team is one of RealClean's greatest strengths. Your ops team are fantastic, our site cleaner is lovely inspite of being a bit precious about our bin liners.
    (Kim Moxon, Delmaine.
    Contract commenced 2000)

  • Communication, follow up and putting steps in place to ensure the same thing doesn't reoccur when we highlight issues are strengths of RealClean. Always willing to go the extra mile, whether asked to or not. Todd and Andy show great inititive when they are onsite and are always so cheerful.
    (Tracy Wahrlich, Toll Freight Forwarding.
    Contract commenced 2002)

  • Very happy with the service, cleaning staff have a great attitude.
    (Denise Lamb, Waikato District Council.
    Contract commenced 2013)

  • The staff are very friendly and always professional. It is a pleasure to say hello to them and be greeted by a smile. How personable they are always impresses me. Cleaning can often be a thankless job and they are always here with a smile and take the time to say hello.
    (Feedback from staff at Ngaruawahia office of Waikato District Council.
    Contract commenced 2013)

  • Where ever you go you leave smiling people in your wake.
    (Christine Hornby, Stevenson Group.
    Contract commenced 2003)

  • We have very much enjoyed working with you, Andy and more recently Todd, along with all the cleaners who are part of your organisation.
    (Susannah, Gardens School.
    Contract commenced 2008)

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Performance Guarantee

RealClean maintains effective Quality Assurance monitoring, consistent with ISO procedural standards. Our Telarc accredited Business Manual governs the company-wide quality audit frequency of once per month; however we will increase the frequency according to an individual's performance.

Our QA audits are supportive and proactive. The QAs are carried out at each site by the Operations Manager and recorded by photograph, QA Report, or any other means appropriate to the level of understanding of each specific cleaner. If there are areas that need to be remedied, the Operations Manager ensures the cleaner is clear about what to do and when the site will be rechecked. Alternatively, if the remedial work is urgent or requires special equipment/machinery, it may be carried out by Operations Support.

It is this ongoing evaluation of the performance of RealClean′s staff, combined with our exceptional level of service, which allows us to give you a performance guarantee: if you find any issues that we haven’t picked up on, we will fix them promptly and entirely for free.

Please contact us if you′d like to know more about our strategies to continuously exceed our clients′ expectations.