Thank you so much for your help in cleaning up the wet carpets. This flood could have caused a lot more damage and breakdown in service had it not been for your immediate response. It was a relief to see you arrive so quickly. We appreciate the fact that you must have dropped everything to come to our aid - great customer service! (Alison F, Council. Contract commenced 2007)
The response to issues and the "nothing is too much trouble" attitude of the team is one of RealClean's greatest strengths. Your ops team are fantastic, our site cleaner is lovely inspite of being a bit precious about our bin liners. (Kim M. Contract commenced 2000)
Communication, follow up and putting steps in place to ensure the same thing doesn't reoccur when we highlight issues are strengths of RealClean. Always willing to go the extra mile, whether asked to or not. Todd and Andy show great inititive when they are onsite and are always so cheerful. (Tracy W, Freight Forwarding. Contract commenced 2002)
Very happy with the service, cleaning staff have a great attitude. (Denise L, District Council. Contract commenced 2013)
The staff are very friendly and always professional. It is a pleasure to say hello to them and be greeted by a smile. How personable they are always impresses me. Cleaning can often be a thankless job and they are always here with a smile and take the time to say hello. (Feedback from staff at Ngaruawahia office. Contract commenced 2013)
Where ever you go you leave smiling people in your wake. (Christine H. Contract commenced 2003)
We have very much enjoyed working with you, Andy and more recently Todd, along with all the cleaners who are part of your organisation. (Susannah F, School. Contract commenced 2008)
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We value the close working partnerships we have with our clients and work hard to maintain our reputation for honesty, integrity, and high performance.
We invest a lot of time in bedding down new cleaning contracts.
You choose the degree and type of interaction you want with us,
and together we develop appropriate channels of communication and supportive measures for the contract.
We suggest a "progress" meeting at about six weeks into the contract to discuss
unforeseen matters and implement new ideas. From then we continue to meet as agreed.
Calling or dropping in and talking with you and your staff on a regular basis means that communication remains open and friendly.
It is proactive and easy. It facilitates a two-way understanding of what is happening within each organisation and allows little things to come out and be discussed long before they become problems. This common sense approach is how we operate.
We also work closely with our clients to reduce client costs while still providing an excellent cleaning service.
Where ever you go, you leave smiling people in your wake.
(Christine Hornby, Stevenson Group)