TESTIMONIALS

  • Thank you so much for your help in cleaning up the wet carpets. This flood could have caused a lot more damage and breakdown in service had it not been for your immediate response. It was a relief to see you arrive so quickly. We appreciate the fact that you must have dropped everything to come to our aid - great customer service!
    (Alison Farrell, Auckland Council.
    Contract commenced 2007)

  • The response to issues and the "nothing is too much trouble" attitude of the team is one of RealClean's greatest strengths. Your ops team are fantastic, our site cleaner is lovely inspite of being a bit precious about our bin liners.
    (Kim Moxon, Delmaine.
    Contract commenced 2000)

  • Communication, follow up and putting steps in place to ensure the same thing doesn't reoccur when we highlight issues are strengths of RealClean. Always willing to go the extra mile, whether asked to or not. Todd and Andy show great inititive when they are onsite and are always so cheerful.
    (Tracy Wahrlich, Toll Freight Forwarding.
    Contract commenced 2002)

  • Very happy with the service, cleaning staff have a great attitude.
    (Denise Lamb, Waikato District Council.
    Contract commenced 2013)

  • The staff are very friendly and always professional. It is a pleasure to say hello to them and be greeted by a smile. How personable they are always impresses me. Cleaning can often be a thankless job and they are always here with a smile and take the time to say hello.
    (Feedback from staff at Ngaruawahia office of Waikato District Council.
    Contract commenced 2013)

  • Where ever you go you leave smiling people in your wake.
    (Christine Hornby, Stevenson Group.
    Contract commenced 2003)

  • We have very much enjoyed working with you, Andy and more recently Todd, along with all the cleaners who are part of your organisation.
    (Susannah, Gardens School.
    Contract commenced 2008)

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Security

To a very large extent our cleaning staff hold the fate of our company in their hands. Any failure on their behalf can shed a bad light over our whole organisation. We will therefore only place an applicant once we have done all we can to satisfy ourselves that they will uphold our company's reputation.

This process includes:

Interview
During the interview process the applicant must state whether they have been convicted of a criminal offence or are awaiting the hearing of charges in a court of law. In the interview conversation we encourage applicants to talk about themselves, drawing on tried and tested techniques to identify deception.

Character and Reference Checks
We carry out two reference checks, which include dates of employment, reason for leaving, job description, attendance, reliability, attitude, cooperativeness, intellectual level, strengths, weaknesses, support needs, etc. In particular we listen for the "unsaid" and probe.

All Convictions Report
We apply to the Ministry of Justice for an All Convictions Report through the National Law Enforcement Data Base.

Induction
From the outset of Induction and Training, professional conduct is instilled in our staff.

  • All staff sign a confidentiality and non-disclosure agreement.
  • Allowing unauthorised people on site is considered serious misconduct.
  • Staff must never use the clients' equipment, e.g. computers or photocopiers. The client's phone can only be used to log on and off, phone RealClean or dial 111 in emergencies.
  • Our staff are instructed to contact their contract manager if they notice anything out of the ordinary, make note of it in the communications book, and contact security.

Hidden Surveillance
Doubt is a shadow that we don't want hanging over the heads of our company. For this reason RealClean owns a hidden surveillance camera, which is made available for our clients to assess our staff members' trustworthiness. This is a free-of-charge service. Our staff are aware of this and are trained to act in a professional manner at all times.

Staff are also issued with photo-ID badges and wear company uniform at all times while working on your premises.